Terms of Service

Last Updated: 2025-5-6

1. Acceptance of Terms

By accessing or using the website migliora.eu (our "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website. Migliora SIA ("we," "our," or "us") reserves the right to modify these Terms at any time. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

These Terms of Service comply with European Union consumer protection laws, including the Consumer Rights Directive (2011/83/EU) and the E-Commerce Directive (2000/31/EC).

Please read these Terms carefully before using our Website. If you have any questions about these Terms, please contact us using the information provided at the end of this document.

2. Use of Website

You may use our Website only for lawful purposes and in accordance with these Terms. You agree not to use our Website:

• In any way that violates any applicable local, national, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
• To impersonate or attempt to impersonate Migliora SIA, a Migliora SIA employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website

3. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Migliora SIA, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
• You may store files that are automatically cached by your Web browser for display enhancement purposes
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution

4. Product Information & Pricing

We strive to provide accurate information about our products on the Website. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Colors may appear slightly different due to screen settings. All items are crafted with care and may have subtle variations that contribute to their unique character.

All prices displayed on our Website are in euros (€) inclusive of VAT (Value Added Tax) at the current rates and are subject to change without notice. The price applicable is the price in effect at the time of your order. We are not responsible for typographical errors regarding price or any other information about our products.

Before confirming your order, you will be able to review the total price including all taxes and delivery charges.

5. Orders and Purchases

All orders placed through our Website are subject to acceptance by us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address.

When you place an order, we will send you an email acknowledging receipt of your order. This email is only an acknowledgment and does not constitute acceptance of your order. A contract between us will be formed only when we send you a confirmation email that the product has been dispatched.

Our made-to-order items typically require 2-3 weeks for production and delivery. We reserve the right to make modifications as necessary to maintain our quality standards. All designs and materials are subject to availability.

6. Right of Withdrawal

In accordance with EU consumer protection laws, if you are a consumer located in the European Union, you have the right to withdraw from a contract for the purchase of non-customized products within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

Important Exception: The right of withdrawal does not apply to goods that are made to the consumer's specifications (custom made) or clearly personalized. Therefore, our made-to-order and custom-designed items cannot be returned unless they are damaged or defective.

7. Returns and Refunds

If you exercise your right of withdrawal for eligible products, we will reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

As stated above, custom-designed items cannot be returned unless they are damaged or defective. For defective products, please contact us within 7 days of receiving your order.

8. Legal Guarantee of Conformity

In accordance with EU consumer protection laws, we are liable for any lack of conformity that becomes apparent within a minimum of two years from delivery of the goods. This legal guarantee gives you specific legal rights, and you might have other rights that vary from country to country.

If your product is defective or does not conform with the contract of sale, you can choose between repair, replacement, price reduction, or termination of the contract, in accordance with the applicable law.

9. Disclaimer of Warranties

Without prejudice to the legal guarantee provided for in section 8, the Website and all information, content, materials, products, and services included on or otherwise made available to you through the Website are provided on an "as is" and "as available" basis, unless otherwise specified in writing.

To the extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the extent permitted by applicable law, Migliora SIA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any breach of the obligations implied by applicable consumer protection law
• Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability

11. Indemnification

You agree to indemnify, defend, and hold harmless Migliora SIA, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your use of the Website.

12. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Latvia, without giving effect to any principles of conflicts of law.

If you are a consumer resident in the European Union, you additionally benefit from the protection of mandatory provisions of the law of your country of residence.

In the event of a dispute, we encourage you to contact us first to seek an amicable solution. If the dispute cannot be resolved through direct discussions, you may use the European Commission's Online Dispute Resolution (ODR) platform, available at http://ec.europa.eu/odr.

Any legal action or proceeding related to your access to or use of the Website shall be brought exclusively in a court of competent jurisdiction in Latvia, unless the courts of your country of residence have exclusive jurisdiction under applicable consumer protection laws.

13. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

14. Contact Information

For questions about these Terms or to report violations, please contact us at:

Migliora SIA
Email: [email protected]

15. Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)